PRNewswire
Mumbai (Maharashtra) [India], December 4: Tata Communications, a leading global communications technology player, today announced that it has acquired 51% stake in Commotion Inc., a leading AI-native Enterprise SaaS Platform company with operations in the US and India.
This acquisition marks a significant step in accelerating AI integration across Tata Communications' Digital Fabric offerings, particularly within its Customer Interaction Suite, that includes Tata Communications Kaleyra,to deliver contextual and converged AI driven experiences for both customers and employees. Commotion's orchestration engine will integrate with Kaleyra's core components -- including channels, Kaleyra TX Hub, and CCaaS -- to automate and intelligently guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions.
Commotion powers global enterprises with three force-multiplying pillars:
- Omnichannel CX Automation for real-time, data-driven, hyperpersonalised engagement
- Voice AI solutions built on ultra-low latency speech-to-speech AI models
- Business-Ready Autonomous Digital Agents that are compliant, intelligent, policy-aware AI entities that operate continuously across customer-facing and internal enterprise functions
The platform unifies Voice AI, Agentic AI Builder, and Omnichannel Journey Orchestration, enabling brands to automate complex work and deliver real-time, personalised engagement at scale, while simultaneously transforming enterprise operations through AI-powered digital support.
Acquiring Commotion and integrating its capabilities into its Digital Fabric, will further accelerate Tata Communications' own AI adoption and advance its journey to becoming an AI-first organisation. This development builds on its ongoing efforts to help enterprises shift from AI experimentation to scalable, business-critical transformation.
A. S. Lakshminarayanan, MD & CEO, Tata Communications, said: "This acquisition marks a significant step in our journey to redefine customer experience in the AI era. With Commotion's capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organisation, making our Digital Fabric more intelligent, adaptive, and future ready."
Murali Swaminathan, CEO, Commotion Inc., added: "We are thrilled to announce this significant milestone in our journey. This isn't just about capital. It's about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications' global reach, trusted brand and digital expertise. Together, we will unlock AI's full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn't just coming - it's here, and it's global."
The transaction will be executed as a cash-only acquisition on a fully diluted basis through a Stock Purchase Agreement.
To explore this in more detail, please click on the link:
https://www.tatacommunications.com/kaleyra/commotion
About Tata Communications
A part of the Tata Group, Tata Communications (NSE: TATACOMM) (BSE: 500483) is a global digital ecosystem enabler powering today's fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world's cloud giants. For more information, please visit www.tatacommunications.com
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Forward-looking and cautionary statements
Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications' expected financial position, business strategy, the future development of Tata Communications' operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications' network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company's communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications' industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications' control, include, but are not limited to, those risk factors discussed in Tata Communications Limited's Annual Reports.
The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.
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